A cloud internet phone service for small business, as its name says, is a phone system anchored on the internet. This means that users are able to make and receive calls essentially from any location via their laptop, tablet or mobile device. Internet phone services offer businesses of all sizes the mobility, flexibility, customization and advanced features that were impossible with older physical phone systems. The absence of hardware (and the maintenance that comes with this) means that many companies are able to offer affordable plans and pricing, perfect for small business needs.
We review three established VoIP phone service providers to determine the appropriate internet business phone system needs. Regardless of whether you are a self employed one man operation or a larger sized LLC, there are a wide range of customized packages available at surprisingly low rates.
We based our recommendations, not only with a focus on price, but also with an eye on the variety of services on offer, the ease of integration, accessibility and functionality across devices, customer support and company reputation. Two out of the three companies -Phone.com, RingCentral and Grasshopper- also offer a free trial, which is a significant plus.
Note: We have advertiser and affiliate relationships with some companies mentioned on this site. We may earn compensation from the companies mentioned here.
Internet Phone Service for Small Business
- RingCentral – The market share leader worldwide -in both revenue and subscribers- for Unified Communications as a Service (UCaaS). RingCentral’s packages begin with its Essentials tier at $19.95 per month. This is a per user price, with up to 20 users allowed. It offers unlimited phone calls within the US and Canada; toll-free or local number; Voicemail-to-text ; 100 toll-free minutes per month among other benefits. Higher priced packages do offer much more. It’s Premier package, for example, offers unlimited phone calls within the US and Canada, audio meetings, video conferencing (up to 100 people per meeting). It also adds toll-free or local number; unlimited internet fax; 2,500 toll-free minutes/month; voicemail-to-text; automatic call recording and more
- Grasshopper – Located in Needham, Massachusetts, Grasshopper was founded in 2003 and focuses on small business clients including one man operations. Grasshopper’s price is the highes of the three. It starts at $26 for 1 number, which comes with 3 extensions. The company’s packages include: Mobile + Desktop Apps, Read Your Voicemail, Simultaneous Call Handling, Incoming Call Control, Business Phone Number, Custom Greetings, Reporting, Business Texting, VoIP plus WiFi Calling, Virtual Fax,Call Forwarding, Voicemail, Extensions, Call Transfers
- Phone.com – Has been in operation since 2007. The company is headquartered in Newark, New Jersey and is one of the foremost self-service cloud communications platforms for small business worldwide. It’s service packages begin at an astonishingly cheap base price of $12.99 per month, although that comes with limits in available minutes. You can even get an effectively lower rate by pre-paying for a year’s service. This lowers the effective monthly price to $9.99, a bargain by any standards. This tier comes with a slew of features: 300 monthly minutes; 1 Local or Toll-Free Number; 5,000 SMS Messages; unlimited user extensions; 40+ Standard Features including Call Queuing, Voicemail to Email, and more! Additionally: all of Phone.com’s packages include the following: Call Queuing, Voicemail to Email, Fax to Email, HD Conferencing, SMS / Texting, Call Routing, Schedules, Dial-by-Name Directory, Call Screening, Call Blocking, Address Book, Account Management, Auto Attendant, Follow Me, Hold Music, International Dialing
If you are seeking the right internet phone service for small business, recognize that the selection of tiers and customizations offered by each company is extensive, but there is significant commonality. Below are the basic suite of virtual tools common to all three companies:
Sign up Today for RingCentral’s Internet Based Phone System for Business. Free Trial!
Get Phone.com’s Cloud Based Business Phone System, Rates begin at $9.99 per Month!
Grasshopper’s Uniquely Designed Internet Phone Service for Small Businesses. Also offers a Free Trial!
Also: See our introductory article on the technical components of an Internet Business Phone System.