A virtual, cloud hosted full service solution for office communication, Small Business Phone Solutions offer low priced, highly cutomizable and scalable telephony services for SME companies with powerful features and ease of use and setup.
Standard Features of Small Business Phone Solutions
A robust self-service interface allowing customers to configure their entire telephony system fast and easy. No waiting on developers, no waiting on administrators, no waiting on technicians – you are able to configure it all! And should you ever get stuck, IT and customer service help is always available to help 7 days a week, 365 days a year.
Small Business Phone Solutions call forwarding lets you direct calls to one or several phone numbers, including your home, office, mobile or any phone throughout the world. You can even forward based on Caller ID or the time of day a call comes in.
- Keep track of all of your business calls, inbound and outbound.
- Filter record logs to view only calls made to a specific number, queue or extension.
- Download the call logs to a CSV file that can be opened in Excel or other similar programs.
- Block specific callers and phone numbers. This can be done directly from within your call logs.
Reliable call recording for your account, based on your preference.
Set up and manage your call recordings in your Phone.com online account settings.nSimply choose between recording All Calls, All Incoming Calls, All Outbound Calls, or a Custom setup. If you decide to switch which calls to record, login to your account to reconfigure or give us a call.
Your customers never get a busy dial tone. When a second call comes in while you’re on a call, hear a beep, indicating that a call is in line waiting. Use the option to switch between the two calls.
You are able to route calls based on the particular caller ID. Assign personalized call handling rules for callers in order to send them to personalized messages, numbers, voicemail and more.
You are also able to block anonymous or unknown incoming calls to your Virtual Office number or block based on the incoming call’s Caller ID.
Custom Toll Free Numbers
These are of great value, allowing your number to stand out in a crowd. Like traditional toll-free numbers, these are free to dial, but they are also an excellent branding and marketing tool. Custom numbers can be chosen out of common words or phrases as well as easy-to-remember sequences of numbers. Get a Custom Toll Free number that communicates your business name or what you do. It gives you an edge over competitors in the same field who are missing the brand identity a custom number can bring.
This allows callers to find the right extension. A computer generated auto-receptionist voice asks callers to enter the first or last name of the person or department they’re trying to reach. They are then guided to the correct destination.
Fax from Phone
Simple to use and extremely convenient! You are able to upload documents from your computer (doc, xls, html, bmp, gif, jpg, pdf and txt) and send these anywhere in the world. Each fax has the option for a Subject of your message, Your name, Cover page, Recipient’s name, Memo and Confirmation.
Local & Long Distance
Make calls to and from anywhere in the country. Low per-minute rate available within the U.S.. There are also unlimited minute calling plans for any employees who need to call a lot. Toll-free (800, 877, 888) numbers are offered so your customers can call you at no cost. You also pay U.S. local rates to landline numbers in Canada, several countries in Europe as well as iNUM global numbers.
Toll Free Phone Numbers
Since a toll free number allows free calls, your clients and customers receive an added service and their calls to your company becomes a zero-cost experience from any area code. 800 numbers also confer to your business immediate credibility since a toll free number is something associated with larger companies. These are free to add to your plan. Search for your number and select from thousands of numbers.
Text Messaging (SMS)
SMS Messages (text messages) sent to your business number can be received and displayed in your account inbox. Forwarded SMS messages will be available on your cell phone similar to any regular SMS.
Choose between Pay-per-minute or unlimited minute User Extensions. You decide. You can create and manage as many user extensions as you need, at no additional charge and pay only for the minutes used. Grow your phone system at no additional cost and only start paying when calls are made.
Video Conferencing Service
- Get first-class audio, video, and web conferencing that allows communication from any device, anywhere.
- Meet Instantly
- Browser-based web conferencing powers online meetings without any downloads, delays, or complex set-up.
- Enhance productivity through seamless screen and document sharing. This is perfect for employees or team members working from home or remotely.
- Personalize your meeting environment with a custom URL that includes your company name. This helps you promote your brand.
Small Business Phone Solutions offer you the ability to listen to voicemail messages directly in your online account. You can have them sent to your email address as a .mp3 file or else have them transcribed into text to read them. All extensions can login, check and manage their own messages. There is usually no limit to recording length and voicemails will be saved for a period.
You able to multi-task and read your voicemails while talking on the phone. With Voicemail Transcription you have the ability to read your voicemail rather than having to listen to the actual audio message. Messages are transcribed by an automated system and can then be emailed or texted directly to you. Forward voicemail transcription messages to friends, family, co-workers, partners or employees.
Note: We have advertiser and affiliate relationships with some companies mentioned on this site. We may earn compensation from the companies mentioned here.
3 Best Small Business phone Solutions Providers
A number of specialized companies are offering customizable virtual phone bundles at bargain prices. We feature below three of the best reviewed Small Business Phone Solutions providers, chosen through an evaluation of a combination of their advanced technical features, ease of utilization, cost and customer service:
1) RingCentral Small Business Office Phone System
One intuitive platform for voice, video meetings, team messaging and collaboration, and contact center.
RingCentral – The world’s market share leader -in both revenue and number of subscribers- for Unified Communications as a Service (UCaaS). RingCentral’s available tiers begin with the Essentials package priced at $19.95 monthly.
A Video Introduction to RingCentral Office:
Sign Up a Free Trial of RingCentral’s Small Business or Enterprise Phone System Services!
2) Phone.com Phone System for Small Business
Phone.com – Was founded in 2007. The company is based in Newark, New Jersey and is one of the top cloud hosted platforms for small business worldwide. The company offers a unified communication solution and prides itself in providing the most comprehensive suite of modern office communications features for the lowest price found anywhere.
VoIP that just works on any device.
A modern feature set.
A web-based administration panel.
A frictionless future.
Phone.com is the industry benchmark, work-from-anywhere solution for today’s versatile, mobile, and always-on entrepreneurs and small biz mavens.
Pick your Plan
Plans start a the low price of $9.99 per month. There’s no contract and no commitment.
A Video of the Phone.com System’s Main Features:
Phone.com’s Affordable Internet Business Phone Service bundles begin at only $9.99 a Month!
3) Grasshopper Phone System for Small Biz
Look and sound professional.
Because you know if a call is business related, you can put your best voice forward. It gives your business a larger, more professional image.
Grasshopper – Is a provider that focuses on the smallest companies including one-man operations, or so-called “solopreneurs”. The company is based in Needham, Massachusetts and was founded in 2003 . Its price is the most expensive of the three services featured here. It starts at $26 (for its standard package) for 1 number, which comes with 3 extensions.
A Video Review of the Grasshopper Business Phone Service
Grasshopper: Add a Business Line to your Personal Phone, so you can Work from Anywhere, even on the go. Free Trial!
- 800 and Toll- Free Numbers – Choosing an easy-to-remember phone number.
- Regional & Local Phone Numbers – Your phone number can be customized to fit your specific regional needs.
- Virtual Receptionist Services – Guide your customers to wherever you choose such as a voicemail box or a different extension.
- Audio and Video Conferencing – Browser-based web conferencing facilitates online meetings without any downloads, delays, or complicated set-up.
- Business Phone Answering & Voice Messaging – Offering wide ranging, professional sounding recorded messages.
- Business Directory Listings – Business directory listings are usually an additional service.
View our breakdown of the Business Phone Plan Cost of each of the above providers’ bundles.
Are you a small business? See our selections for Internet Business Phone Services for Small Business bundles. Get detailed information and reviews and awards information from industry authorities.